TERM AND CONDITIONS

ALL OUR PROPERTIES ARE NO SMOKING. If there is evidence of smoking following your stay, there will be a £100.00 deduction from your security deposit.

ALL OUR PROPERTIES ARE STRICTLY NOT PARTY VENUES. If there are any noise complaints received between 21:00 and 06:00 from our neighbours, there will be a minimum £100.00 deduction from your security deposit.

ALL OUR PROPERTIES ARE TO BE RESPECTED. If there are any damages, excess mess or usage, the cost of putting these rights will be charged to your deposit and you will be notified by email.

Any illegal activity or party at the property will cause immediate termination of your stay without refund and your damage deposit is fully retained.

These Terms and Conditions of Hire are a contract between Henley Alexander Ltd, Company Number: 10957946; registered office: 35-37 Ludgate Hill, London ECM4 7JN, and you the person making the booking and all adult members of your party who will be staying in any of our accommodation. By making a booking or staying in one of our accommodations you agree to abide by these terms and conditions. Defined terms used in this contract are:

1.SCOPE

1.1 Your stay with us is not intended to confer exclusive possession on either the client or guest nor to create the relationship of landlord and tenant between Henley Alexander Ltd and either the client or any guest. You agree that the purpose of the letting is for a holiday/ short-term stay, and therefore that you will not be entitled to any rights under any statutory provision including, without prejudice to the foregoing generality, the Rent Act 1977, any assured tenancy or assured short hold tenancy under the Housing Act 1988, or any tenancy arising under or in terms of, or regulated by the Housing (Scotland) Act 1988, Housing (Scotland) Act 2006, Housing (Scotland) Act 2014, Private Housing (Tenancies) (Scotland) Act 2016, including in each case any amendment or re-enactment of any such statute for the time being in force.

2. BOOKING AND PAYMENT PROCEDURE

2.1 Full payment is due in advance of occupation this will be taken on day of booking. Credit card details will be held on file to cover any damages or other costs. Upon receipt of payment we will send you written confirmation of your booking by email.

2.2 You may extend your stay at any time, subject to availability. No extra fees are charged for last minute bookings. Payment must be made in full, in advance by bank transfer or credit/debit card. All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made in UK Pounds Sterling. Bookings using a credit/debit card must be made by, or with the consent of the cardholder.

2.3 Guests must be over 25 years old to make a booking with us. Bookings for stays of 4 weeks or less must be paid in full at the time of booking (prior to occupancy). Bookings for stays of more than 4 weeks are invoiced in 4 weeks blocks (28 nights). The first 4 weeks are due for payment at the time of booking. The next invoice (for the next 4 weeks) is due for payment no later than 28 days after check-in. Subsequent payments must be made every 28 days.

2.4 We reserve the right to take a holding deposit of £200 for any booking, this decision is made at our discretion. Deposits are taken by way of a credit/debit card and is refunded once keys are returned and the apartment is checked over for damages.

2.5 We reserve the right to refuse to accept any booking for whatever reason. We accept your booking when we issue our Booking Confirmation email.

2.6 You may arrive at your accommodation at 3 pm (except if it is stated different) on the start day of your booking and, unless otherwise agreed, you must leave by 11 am on your last morning.

2.7 We permit you to occupy the property as a holiday/corporate letting for the last day. If you fail to arrive by 22:00 on the day of the start date and do not advise us of late arrival we may treat the booking as being cancelled by you.

2.8 No daily housekeeping service is provided – While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. However, it is available for an Additional Charge. Should you stay with us for more than 1 week a weekly clean and linen refresh is provided. We suggest you bring beach towels. We do not permit towels or linens to be taken from the property.

3. CANCELLATION POLICY IF THE GUEST CANCELS A BOOKING

3.1 All bookings are non-refundable; no refunds will be made for non-arrivals. Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges from your insurance company if you have taken out travel insurance. We strongly recommend that clients purchase adequate travel insurance. Regrettably, for the reasons given above, we have to treat any curtailment of your stay as a cancellation.

3.1 IF WE CANCEL YOUR BOOKING

3.1.1 In exceptional circumstances it may be necessary for us to cancel a booking, in the event of this we shall make all reasonable efforts to offer a suitable alternative within our property portfolio, if we cannot offer alternative accommodation, we will provide a full refund for the dates we cannot accommodate.

4. AMENDMENTS TO BOOKINGS IF THE GUEST AMENDS A BOOKING

4.1 If a guest wishes to amend a booking (dates of stay, accommodation required, check in/out time), we will make all reasonable efforts to comply with the request(s) however the guest will be charged for any additional charges occurred. If the guest makes amendments to the booking once the stay has commenced, we may not be able to comply with the request(s).

4.2 If on any occasion the guest vacates the apartment early and wishes to terminate the remainder of their stay, this must be confirmed in writing and the keys be returned on the new agreed check-out date. – We accept no liability for loss, damage or expense and cannot guarantee reimbursement of any costs incurred. Similarly, in the event of keys not being returned upon check-out, we reserve the right to charge guests for lock replacement, key replacement, building fob replacement, car park fob replacement.

5. IF WE AMEND A BOOKING

5.1 We reserve the right to make any changes or amendments to any booking at any time. If it’s necessary to amend a booking, we would make every effort to allocate an identical apartment, either in the same or a similar development, this may however not always be possible, and another alternative may be offered. We are not obliged to provide any reimbursement or compensation.

6. OCCUPANCY

6.1 Guest agrees that no more than the agreed persons shall be permitted on the Property at any time during the Rental Term, all of whom shall comply with the conditions and restrictions imposed upon Guest under this Agreement.

6.2 If the number of people permitted to occupy an apartment is exceeded (which would be in breach of Health and Safety Regulations) we reserve the right to move excess occupants and charge for additional beds or require the excess occupants to vacate the property.

6.3 You must be 25 years or over when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any losses suffered or incurred by you.

6.4 You may arrive at your accommodation after 3pm (except if it is stated different) on the start day of your booking and, unless otherwise agreed, you must leave by 11am on the last day. If you fail to arrive by midnight on the day of the start date and do not advise us of a late arrival, we may treat the booking as being cancelled by you

7. CONDITION AND USE OF PROPERTY

7.1 The Property is provided in “as is” condition. The Rental Agent will use its best efforts to ensure the operation of all amenities in the Property, such as internet access or cable TV access as applicable. The Rental Agent shall not be held responsible for such items failure to work, but will make every effort to correct any issues as reported as quickly as possible.

7.2 Guest shall use the house for residential purposes only and in a careful manner to prevent any damage or loss to the house and keep the house in clean and sanitary condition at all times. Guest and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbours, nor shall Guest use the Property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the Property.

8. DEFAULT

8.1 If Guest should fail to comply with the conditions and obligations of this Agreement, Guest shall surrender the house, remove all Guest’s property and belongings and leave the house in good order and free of damage. No refund of any portion of the Total Rental Fee shall be made and if any legal action is necessary, the prevailing party shall be entitled to reimbursement from the other party for all costs incurred.

9. ASSIGNMENT OR SUBLEASE

9.1 Guest shall not assign or sublease the house or permit the use of any portion of the house by other persons who are not family members or guests of the Guest and included within the number of and as permitted occupants under this Agreement.

10. RISK OF LOSS AND INDEMNIFICATION

10.1 Guest agrees that all personal property, furnishings, personal affects and other items brought into the Property by Guest or their permitted guests and visitors shall be at the sole risk of Guest with regard to any theft, damage, destruction or other loss and Rental Agent shall not be responsible or liable for any reason whatsoever.

10.2 Guest hereby covenants and agrees to indemnify and hold harmless Rental Agent and their agents, owners, successors, employees and contractors from and against any costs, damages, liabilities, claims, legal fees and other actions for any damages, costs, attorneys fees incurred by Guest, permitted guests, visitors or agents, representatives or successors of Guest due to any claims relating to destruction of property or injury to persons or loss of life sustained by Guest or family and visitors of Guest in or about the Property and Guest expressly agrees to save and hold Rental Agent harmless in all such cases.

11. DAMAGE & SECURITY DEPOSIT

11.1 Please ensure that you inspect the Accommodation on check-in.

11.2 Unless we receive notification otherwise within two working days of check-in we will be entitled to assume that you have fully accepted that the condition of the Accommodation is in good repair, condition, and a clean and tidy state and you will waive any right to claim otherwise.

11.3 Risk of damage to the Accommodation and its contents will pass to you on the check-in and remain with you until the Accommodation is returned to us. You shall be liable for all loss or damage (except fair wear and tear) caused during the rental period, and for any reasonable loss of rental resulting from such loss or damage.

11.4 A security deposit to cover your obligations under this Agreement may be taken at or prior check-in. This may be in the form of a payment or an authorization to deduct payment from your debit or credit card used to make the Booking. Any security deposit paid will be returned to you in full (or any payment authorization cancelled) upon the Accommodation being returned to us following the terms of this Agreement. Where you are liable for loss or damage, we may withhold some or all of your deposit to cover the same and our administration fees associated with repairing or dealing with the loss or damage. These will be Additional Charges.

12. RELEASE

12.1 Guest hereby waives and releases any claims against the Rental Agent for any injuries or death that may be sustained by Guest on or near or adjacent to the Property, including any common facilities, activities or amenities. Guest agrees to use any such facilities or amenities entirely at the Guest’s own initiative, risk and responsibility.

13. ENTRY AND INSPECTION

13.1 The rental Agent reserves the right to enter the house at reasonable times and with reasonable advance notice for the purposes of inspecting the house or showing the house to prospective renters or other authorized persons. If the Rental Agent has a reasonable belief that there is imminent danger to any person or property, the Agent may enter the house without advance notice.

14 UNAVAILABILITY OF PROPERTY

14.1 In the event the house is not available for use during the Rental Term due to reasons, events or circumstances beyond the control of Rental Agent, Rental Agent will apply due diligence and good faith efforts to locate a replacement house that equals or exceeds the house with respect to occupancy capacity, location and value that meets the reasonable satisfaction of the Guest. If such replacement house cannot be found and made available, Rental Agent shall immediately return all payments made by the Guest, whereupon this Agreement shall be terminated, and Guest and Rental Agent shall have no further obligations or liabilities in any manner pertaining to this Agreement.

15 HEALTH AND SAFETY

15.1 We want your stay to be as comfortable as possible. Failure to comply with this statement may be considered as a breach of contract and the guest being asked to leave.

15.2 Guests should keep the apartment free of hazardous objects at all times and not leave it in a condition that would make it unsafe for our housekeepers, staff, guests or themselves to use.

16 DATA PROTECTION

We are required to gather certain personal data about clients and guests to satisfy operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998. We fully endorse and adhere to the eight principles of the Data Protection Act. These principles specify the legal conditions that must be satisfied to obtaining, handling, processing, transportation and storage of personal data. The principles require (amongst other things) that the personal data shall be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with that purpose.

As we operate a virtual check-in and most hotel bookings usually need ID upon arrival, we may need to confirm your name and address matching the card used to pay for this booking. We may request photo I.D (preferably a driving license confirming the address used for the bank/credit card).

The purpose for which we hold your personal data is to carry out this Agreement, and we do not pass the information on to third parties save for this purpose. We may use cookies on our website for the purpose of monitoring website usage, and we will ask for your consent, but do ask that you inform us if you do not consent to the use of these cookies.

17 ADDITIONAL TERMS TO THE RENTAL AGREEMENT

In addition to the standard terms included herein, Guest acknowledges and agrees that the following additional terms and conditions apply to the Guest’s rental of the room:

17.1 We reserve the right to refuse to accept any booking for whatever reason.

17.2 Should payment not reach us within the required time we reserve the right to cancel any bookings made and any deposit paid will be forfeit.

17.3 Card details to cover breakages and damages are required. These can be charged up to five (5) working days after the guests stayed in the property. Charges are only applied provided the following provisions are not met:

17.3.1 No damage is done to property or its contents.

17.3.2 No charges are incurred due to illegal activity, pets or additional services rendered during the stay.

17.3.3 All debris, rubbish and discards are placed in rubbish bin, and soiled dishes are cleaned.

17.3.4 All keys are left in the keybox/letterbox (or same place as the guest collected them from) and the accommodation is left locked.

17.3.5 All charges accrued during the stay are paid prior to departure.

17.3.6 No linens are lost or damaged.

17.3.7 No smoking within the property. Where there is evidence of guests smoking within the accommodation, we reserve the right to charge £200 for specialist cleaning, as an Additional Charge.

17.4 Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs act (1971) will be reported to the police and asked to leave the premises. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police.

17.5 The guest is not evicted by the Rental Agent or the local law enforcement.

17.6 We expect the room to be left in a reasonable state on departure. If, at our discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an additional charge.

17.7 Where there is evidence of guests smoking within the property, we reserve the right to charge £100 for specialist cleaning.

17.8 Pets are not permitted in our rental units

17.9 Unless otherwise agreed, the Rental Agent will issue to the guest one set of keys to the property. If at any time the guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the guest £20.