FAQs

HOW DO I BOOK A property?

Apartments can be booked directly on our website or with our booking team on 0203 1435842 as they will be happy to assist you.

WHEN IS MY BOOKING CONFIRMED

Once payment has been made and a confirmation email received.

HOW DO I MAKE A PAYMENT?

Payments can be made on our website using a debit or credit card, Over the phone, and also by a bank transfer.

DO YOU ACCEPT LAST-MINUTE BOOKINGS?

We accept last-minute bookings as long as there is availability and the booking meets all the criteria.

WHAT FACILITIES ARE AVAILABLE IN THE PROPERTIES?

In the kitchen: dishwasher, washer/dryer, fridge/freezer, cooker, and microwave oven and all the kitchenware, cutlery, and crockery you’ll need.

In the lounge: free wi-fi,  LCD tv, Freesat/Freeview, Netflix

you’ll also find individually controlled heating systems, towels, and linen, air conditioning, hairdryer, an iron, and ironing board.

IS HOUSEKEEPING AVAILABLE?

Yes, our dedicated housekeeping team services all apartments weekly, this includes changing all bed linen and towels. extra cleaning is available at a small additional charge.

DO WE PAY EXTRA FOR CHILDREN?

Children UNDER 5 are welcome at all our properties at no additional charge. we can also provide travel cots and high chairs free of charge, please call the office prior to your arrival to arrange this

IS PARKING AVAILABLE?

Yes, you’ll find free, secure onsite parking at all our properties

WHEN DO I GET THE OYSTER CARD?

Oyster travel cards are handed over to you on check-in. however, we might be able to send it to your home country, if requested as long as you are willing to pay the postage charge. please ask about this service.

DO I HAVE TO PAY FOR THE OYSTER CARDS?

Oyster travel cards are completely free of charge however, it is your responsibility to top it up with the desired amount. this can also be done while booking.

DO I HAVE TO RETURN THE OYSTER CARD?

oyster cards should be returned upon check out or pay a £5 charge for not returning the card

How do I cancel my booking?

Bookings can be canceled by sending an email to our reservation team. If you do not receive a confirmation then we might not have received your email.

HOW CAN I GET MY REFUND?

Refunds are processed within 7 days of receiving your cancellation confirmation. Please look at our cancellation policy before opting to cancel your booking.

WHAT IS YOUR CANCELLATION POLICY?

Our cancellation policy can be found here. Booking Terms Conditions

WHAT TIME CAN I CHECK-IN?

Our check-in time is normally 3 pm. We are only strict on this time when we have a check out on the same day as your check-in.

WHAT TIME CAN I CHECK OUT?

Our check time is 11 am. We are only strict on this time when we have a check-in on the same day as your check out.

HOW DO I GAIN ACCESS TO MY ACCOMMODATION?

You will receive an email with all the checking information.

WHY IS THE TOTAL AMOUNT FOR MY BOOKING MORE THAN THE AMOUNT FOR THE TOTAL LENGTH OF STAY?

The amount is higher as we do have to charge a refundable security deposit for each accommodation. Each accommodation has its security deposit.

WHEN DO I RECEIVE MY SECURITY DEPOSIT?

Security deposit is refunded not more than 7 days after your check out. The security deposit is refunded using the method of payment you used.

HOW DO I REDEEM MY 5% DISCOUNT?

We do offer a 5% discount to our returning customers. Discounts can be redeemed with a discount coupon

HOW DO I BECOME A HOST?

If you want to become a host, you can contact us on 0203 1435842 or fill in your details in the become a host section and someone will get back to you.

WHAT IF MY PROPERTY IS DAMAGED?

First, we vet our guests to make sure they are legitimate and responsible travelers before agreeing to offer them your place. However, we know that these things happen and that’s why we have to hold a security deposit in case of damages.

DO I HAVE TO OWN THE PROPERTY TO BE ABLE TO LIST IT?

Yes. We only deal directly with the homeowners or their agents. In both cases, we do need a proof including identity proof as well.

IS IT SAFE TO LIST MY HOME?

It is completely safe to list your home. Our guests are verified, we have their details, and most times we know where they live.

WHO CLEANS UP AFTERWARDS?

We do just that. We’ll make sure that your home is presented immaculately each time immediately after a checkout.